![]() Teano handles more than 1,000 items a day, so she’s become a bit of a Costco encyclopedia. And it’s not as simple as just putting things back on the shelves. Because after you - the consumer - bring an item back to the store or drop it in the mail, retailers have a lot of work to do. The holidays are long gone, but retailers are in the middle of their holiday hangover: returns season. “See, there’s a stain right there, a couple of stains in this one, so I might just have to donate it,” she said. There’s an unused suitcase without a tag and a perfectly good football in a ripped box. It’s where a lot of these returns go - even things that look brand new. She scans the bin and sends it down the line where it’ll be packed up and sold to a third-party seller, a liquidator. “So, unfortunately with this right here, the lid is broken, so basically it’s 50% of the product,” she said. Judy Teano inspects a plastic storage bin. ![]() Employees stand at rows of conveyor belts carrying a hodgepodge of items. This place is big: 860,000 square feet or the size of 15 football fields. Returns from more than 60 stores, plus the region’s online orders, come here. There’s constant movement as workers unload trucks, stack pallets onto fork lifts and whisk them away to different parts of the facility. The Costco returns warehouse in Monroe Township, New Jersey, looks kind of like a busy ant farm. ![]()
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